We respect your privacy and value your trust. The information you provide on this website will only be used for internal purposes.
- We do not rent or sell your personal information to anyone.
- We keep our contact list confidential.
- We will not use your name or likeness in marketing materials without permission.
Please feel free to contact us directly with any questions or concerns.
Refund Policy for Services:
If you prepay for consulting hours and within the first 3 sessions of consulting, you are not satisfied with the level of help you are receiving, you may ask for a refund of the balance of the consulting hours and EEK! I Need a Geek! will refund the balance to you. After that time, no refund will be offered.
If you purchase a service hours package and decide to hire another technical support company instead before a project is begun and request a refund, you will get a complete refund. After a project is started, there will be no refund of your service hour package, but you may choose to change to a different technical support company before a project is completed, rather than purchasing another package of tech support hours from EEK! I Need a Geek! to complete a project that is being worked on via an hourly retainer rather than via a quoted total price.
If you accept a quote for a project that is discussed and pay that amount, it is the equal responsibility of the client and EEK! I Need a Geek! to maintain regular communication for the project to be completed. If the client does not maintain communication with EEK! I Need a Geek! and does not respond to the attempts of EEK! I Need a Geek! to reach them, then there will be no refund for the amount paid. EEK! I Need a Geek! will not be responsible to complete a project if they have not received contact or necessary input from the client in a 2 month period, and they have made at least 4 attempts to contact the client in this time period. If, however, regular communication is maintained, and the client is not satisfied with the work done by EEK! I Need a Geek!, a refund can be discussed on an individual basis, and is up to the discretion of EEK! I Need a Geek! as to what amount can be refunded. If a client pays for a project based on a quote and then has a life event, such as a death or birth, that makes it very difficult to be involved with the continuation of the project, the project can be put on hold , and the funds will be put in a special account to be determined at a date within a 3 month period if the project will continue or be canceled. If the project is cancelled, the funds that have been put aside will be refunded, less any amount that had been already used to pay the support team or for consulting.
If you pay to be a participant in a course, you may request a refund up to the start of the 3rd session of the course (which will generally be after the completion of 2 weeks of the course. Once the 3rd session of the course has completed, there will be no more refunds for this course.
Responsibility Policy for Projects:
The client will be responsible for providing information requested by EEK! I Need a Geek! in a timely manner, such as account information or copy that will be used or repurposed, as well as instructions on specifically what to do and feedback on what is done.
The client will understand that there will be weekly or bi-weekly communications to confirm the direction and speed of the project to completion. If the client is unavailable on a given week, progress on a project may be slower than on a week where the client is available for communications. Without this regular communication, project misunderstandings can happen, too much work can be done in a wrong direction and need too much rework, and projects can get blocked from lack of timely feedback. If communication is not kept up within a given time period, the project may be placed on hold until communication is again resumed. If communication is not kept up beyond 2 months longer than the projected time frame of the project, the client may be forced to relinquish any completion of the project and will not be eligible for a refund.
EEK! I Need a Geek! will be responsible for providing services as outlined with the client, including consulting and tech support help. EEK! I Need a Geek! will be responsible to contact the client weekly when a project is being worked on to touch base and confirm that the project is going in the right direction. It is not the responsibility of EEK! I Need a Geek! to pursue a client who has stopped contacting EEK! I Need a Geek! in the middle of a project and doesn’t respond to attempts from EEK! I Need a Geek! to contact them for a 2 month period.
For online courses offered, EEK! I Need a Geek! will be responsible to provide the training described in the course description in the time specified for the course.
The final responsibility of the success of a project or course rests on the involvement of the Client.
Access Policy to EEK! I Need a Geek!
You are may connect with Sue Paananen between appointments via email, as long as the e-mails are not excessive. For strictly consulting or for course participation, more than 1 e-mail chain a week is considered excessive. For project work, more than 4 e-mail chains a week is excessive.